The primary function is to provide expert technical support and troubleshooting assistance for after sales activities for EATON products related to Power Distribution, Energy Storage and Power Quality Divisions. The service will be provided on several channels: telephone, e-mail, web ticket, internal systems, etc.
Responsible for interfacing with end customers, internal customers and sales organisations, but also with logistics, quality, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of post-sales technical support functions.
Provide assistance to sales functions across EMEA and external customers in areas such as technical assistance, connectivity issues, warranty, repair/calibration request, product changes or returns.
Resolves problems by applying established procedures and tactics, and if necessary implementing new processes for troubleshooting, testing and problem solving